Refund and Returns Policy

Return Policy

Thank you for shopping with us! Your satisfaction is our priority. If you encounter any issues with your order, we’re here to help make the return process easy. Please review the following requirements carefully.

Return Requirements:

To be eligible for a return, your item must meet these conditions:

  • Original Condition: Unused, unworn.
  • Tags Attached: All original tags must still be on the product.
  • Original Packaging: If possible, please return the item in its original packaging.
  • Proof of Purchase: Include your order confirmation or receipt.
  • Detailed Explanation: Clearly describe the problem you’ve encountered (e.g., wrong size/color, defect, shipping damage).

Required Photographic Evidence:

To process your return, we need:

  • Two High-Quality Photos: Clearly showing the issue.
  • Specific Shots: Images should capture the defect/incorrect area, the size tag (if applicable), and the full front and back of the product.

Important: Return requests without sufficient photographic evidence cannot be processed and will be automatically declined.

Return Time Frame:

  • Returns must be initiated within 60 days of delivery.
  • Requests made after this 60-day period will not be accepted.

How to Start a Return:

  1. Contact Customer Support: Reach out to us via [insert contact details].
  2. Provide Details: Include your full name, order number, and a clear description of the issue.
  3. Attach Photos: Include the required high-quality photographs.
  4. Indicate Preference: Let us know if you’d prefer a replacement or a refund.

Return Shipping Costs:

  • Our Error: If the return is due to our mistake (wrong or defective item), we will cover the return shipping costs and provide a prepaid label.
  • Customer Responsibility: Otherwise, return shipping fees are the responsibility of the customer.
  • Non-Refundable Shipping: Please note that original shipping charges are non-refundable unless the return is due to our error.

Refund Policy

What Happens After You Return an Item:

Once we receive your returned item, our team will carefully inspect it to ensure it meets our return requirements.

  • Inspection Time: This process typically takes up to 72 hours.
  • Notification: After the inspection, we will notify you via email about the approval or rejection of your return.

If Your Return is Approved:

  • Refund Processing: Your refund will be issued to your original payment method within seven business days.
  • Refund Arrival Time: Please note that it may take an additional 3-5 business days for the funds to appear in your account, depending on your bank or card issuer.

Important Notes on Refunds:

  • Original Shipping: Initial shipping costs are non-refundable unless the return is due to an error on our part.
  • Prepaid Label Cost: If we issued a prepaid return label for a return that was not due to our error, the cost of that label may be deducted from your refund.

If Your Return Does Not Meet Our Criteria:

  • You will be informed via email.
  • The item may be returned to you at your cost.

Questions or Assistance:

For any questions or requests regarding our return and refund policy, please email us at support@fifteefive.com. Our customer service team strives to respond within 48 business hours to provide prompt and efficient support.

Exchange Policy

We offer exchanges under specific circumstances to ensure you receive exactly what you ordered.

When Exchanges Are Accepted:

  • You received a damaged or defective item.
  • You received the wrong product compared to your order.
  • You received an incorrect size that differs from what you ordered.

When Exchanges Are Not Accepted:

  • Exchanges are not accepted for reasons such as buyer’s remorse or changes in preference.

How to Request an Exchange:

If you meet the criteria for an exchange, please contact us at [insert contact details], providing the following information:

  • Your full name
  • Your order number
  • A detailed explanation of the issue
  • Photos clearly showing the problem

Exchange Process:

  • If your exchange request is approved and the replacement item is in stock, we will ship it to you at no additional cost and provide you with the tracking details.
  • If the item you requested for exchange is unavailable, we will contact you to discuss alternative solutions, which may include the possibility of a refund.

If you have any questions or need further assistance with returns, refunds, or exchanges, please do not hesitate to contact our support team at [insert contact information]. We are here to ensure your experience is as smooth and satisfying as possible.

For any inquiries or requests regarding the policy, please email us at support@fifteefive.com. Our customer service team aims to respond within 48 business hours to assist you promptly and efficiently.