FAQ

How can I find a product?

You can use the search bar located at the top of the page to find specific products or browse through our various categories for inspiration.

Can I save products to a wishlist?

Yes! You can create a wishlist by clicking the “Add to Wishlist” button on any product page, allowing you to save items for future purchases.

How do I check if a product is in stock?

Product availability is displayed on the product page. If the product is in stock, you’ll see an “Add to Cart” button. If it’s out of stock, there will be a notification or an option to be alerted when it becomes available again.

Can I shop as a guest?

Yes, shopping as a guest is an option. However, creating an account offers additional benefits, such as saving your shipping details, tracking orders, and accessing exclusive deals.

What payment methods are accepted?

The accepted payment methods are:

PayPal

Credit/Debit Cards: Visa, MasterCard, and American Express.

Is my payment information secure?

Yes, we prioritize your security by using SSL encrytion to ensure your payment information is protected.

What happens if my payment is unsuccessful?

If a payment fails, you will be notified and given the opportunity to try again or select a different payment method. Double-check your payment details and ensure sufficient funds are available. You can aslo contact us at email support@fifteefive.com regarding to the issue.

How can I return an item?

To return an item, contact support@fifteefive.com within 60 days of delivery, providing your order details, a clear issue description, and required photos. Ensure the item is unused, unworn, with tags, and ideally in original packaging.

Can I exchange a product?

Yes, you can exchange a product if it’s damaged, defective, the wrong product, or an incorrect size compared to your order; however, exchanges are not accepted for buyer’s remorse or changes in preference.