Shipping Policy

Shipping Area

We proudly deliver to all 50 U.S. states, including Alaska and Hawaii. At the moment, international shipping is not available. However, expanding to global markets is part of our roadmap, and we hope to serve international customers in the near future.
Please note that we do not ship to P.O. Boxes, APO/FPO addresses, or U.S. territories at this time.

1. Order Processing

Once your payment is successfully confirmed, we begin preparing your order. This typically takes 1-2 business days.

  • Orders placed before 2:00 PM EST on regular business days are usually processed the same day.
  • Orders placed after 2:00 PM, on weekends, or on federal holidays will begin processing the next business day.
  • If we anticipate any delay due to high volume or inventory issues, we’ll notify you via email.

During peak seasons (e.g., Black Friday, holidays), please allow for up to an additional 1-2 days for processing.

2. Estimated Delivery Time

Delivery usually takes between 5 to 8 business days from the time your order has been processed and shipped.

While most packages arrive on schedule, please be aware that actual delivery time may vary depending on:

  • Your location (urban vs. rural)
  • Weather conditions
  • Carrier volume or service disruptions
  • National holidays

If you haven’t received your order after 10 business days, please contact us so we can investigate and resolve the issue.

3. Shipping Partners

To ensure reliable and timely delivery, we partner with well-established carriers including:

  • USPS (United States Postal Service)
  • UPS (United Parcel Service)
  • FedEx

Our logistics system automatically selects the best available carrier based on your location and delivery speed, giving you the fastest and safest option.

4. Shipping Cost

We charge a flat shipping rate of $6.99 for all domestic orders, regardless of location or package size.

There are no hidden charges or surprise fees at checkout  –  what you see is what you pay.
Occasionally, we may offer free shipping promotions, which will be clearly announced on our website and marketing channels.

5. Tracking Your Order

Once your package is shipped, you’ll receive a confirmation email with your tracking number and a link to monitor the shipment’s progress in real time.

You can expect to:

  • Track when your order leaves the warehouse
  • See estimated delivery dates
  • Receive status updates as your package moves through the network

If your tracking link does not update after 72 hours, feel free to reach out to our support team for assistance.

6. Shipping Issues and Support

If you encounter any of the following problems:

  • Your tracking status hasn’t updated for more than 5 days
  • Your order is marked as delivered but cannot be found
  • Your package was damaged in transit
  • Your shipment hasn’t arrived within 10 business days

Please don’t hesitate to contact us. We’re here to assist and make it right.

Reach out to us at: support@fifteefive.com

Our team will respond as quickly as possible (usually within 1 business day) and will work with you to resolve any shipping issues, including filing claims with the carrier or issuing replacements/refunds where appropriate.